Here are some of our most frequently asked questions from our customers.

  • Do you buy gold-plated or silver-plated items?

    Not at this time. There just isn’t enough gold or silver on a plated item to give any value to it.

  • How old do I have to be to sell to you?

    Our customers need to be at least 18 years old with a valid government-issued ID.

  • Do I need an appointment?

    You never need an appointment to sell your items. Our professionals are ready to help the moment you walk in the door.

  • Can you tell me if my items are real or not? I don’t really know.

    Please bring in anything you think might have any value and we will sort through it all for you.

  • I’m not in your area but I would like to mail my gold to you. Can I send you my items?

    Yes you can. Please call our Rancho Santa Margarita, CA corporate headquarters location at 949-709-1457 and we will get you set up with an insured FedEx package.

  • What is the difference between pennyweight and grams and do I even care?

    The world gold, silver and platinum market is based on Troy ounces. There are exactly 20.00 pennyweights in a troy ounce as opposed to 31.1034768 grams in a troy ounce. Converting troy ounces to pennyweight is easier and more accurate, but doesn’t make a difference whatsoever when determining your payout. No matter how your items are weighed, the dollar amount will remain the same.
    For example, if 1 troy ounce of gold is $1,300 on the world market, then that means:

    1 pennyweight is worth $65
    1 gram is worth $41.79
    Multiply $65 by 20 (because there are 20 pennyweights in a troy ounce) and it equals $1,300
    Multiply $41.79 by 31.1034768 (because there are 31.1034768 grams in a troy ounce) and it equals $1,300

    There is absolutely no difference in price depending on what unit of measure is used to weigh your items.

  • My jewelry has some stones like rubies and emeralds I would like to keep. Can you remove them for me? Do you buy stones other than diamonds?

    Our professionals will do their best when removing items like this. If they are in a prong-type setting then it should be no problem. Stones set in a bezel setting like a class ring would be more difficult and again our professional will try their best to remove them. If our professional does not feel like they can remove the stone without damaging it, then it will be sent to our corporate office for removal. We will remove the stone and mail it back to you at absolutely zero charge. Don’t waste money having a jeweler remove the stone as they can charge upwards of $100 per stone.
    We currently don’t purchase any other precious stone other than diamonds.