Frequently Asked Question

Frequently Asked Questions

Read about what the most frequently asked questions about selling your jewelry. These are the most common questions we get from our customers almost each and every day. 

Our typical transactions take anywhere from 5-10 minutes. If you have a large collection, it can take much longer. Whatever you have, we have the time to evaluate it all.

Yes. All of our locations are licensed by the city, the local police station, and the Department of Justice (DOJ). Don’t sell your gold to an unlicensed person or entity.

Yes. Our scales are examined by the California Department of Weights and measures to ensure accuracy when weighing your items. Don’t sell your gold to someone without calibrated scales.
Yes. However our professional diamond buyers are trained to evaluate raw, uncertified diamonds. We can evaluate your diamond based on G.I.A. (Gemological Institute of America) standards. In certain instances, it may be beneficial to have the diamond sent out for grading if the customer is willing to wait for the grading. Most customers would prefer to be paid the same day.
We can typically make an offer on an ungraded coin just as easily as we can on a graded coin. However if the coin is particularly rare, then it may make sense to have it graded. If that’s the case, we will definitely make accommodations to have your coin graded.
If the stones are easy to remove, then yes we can have them removed and given back to the customer. Keep in mind that very small rubies, emeralds, topaz and other semi-precious gems have very little resale value and easily break when removing them. If an item is very difficult to remove, then we can have it removed at our corporate office and the item will be returned to you within 30 days. We will always do our best to accommodate our customers.

There are three things that make up the value of your items

  1. The daily price of gold determined by the London Fix Price
  2. The karat of your items. Karat is another word for purity. 10 karat is 41.7% while 24 karat is 99.99% pure.
    The weight of your items. We can weigh your items in grams, pennyweight or Troy Ounces. It doesn’t matter, the payout will remain the same.
We typically pay by check, but can accommodate our customers on a case-by-case basis. We can pay via Paypal, Venmo, Bank transfer, Cash, or even Bank Wire.


She explained everything to me and it made me feel very comfortable.

Crown Gold Exchange Customer

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